An ERP wired to a WhatsApp chatbot that sells
We connected a full ERP to an AI WhatsApp chatbot so customers could browse, order, and pay — while the business ran inventory, fulfilment, and accounting from one source of truth.
24/7
automated ordering on WhatsApp
3×
order volume handled, same team
100%
of sales reconciled automatically
0
lost orders since launch
Kookoo Basket was taking orders manually over WhatsApp while tracking stock and finances in spreadsheets. Orders got lost, stock counts drifted, and the team spent hours reconciling payments. Growth was capped by how many chats a human could handle.
We deployed Rasilimali as the operational backbone — inventory, orders, and accounting in one place — then layered an Akili AI agent onto their WhatsApp line. The agent is wired directly into the ERP: it shows live product availability, takes orders, triggers M-Pesa payment, and writes the order straight into Rasilimali. eTIMS-compliant invoices are generated automatically.
Customers now self-serve through a familiar WhatsApp conversation, payments reconcile themselves, and the team has real-time visibility into the whole business. The same staff handle many times the order volume.
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